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Terms and conditions of sale

General terms and conditions of sale

The general terms and conditions of sale are available at all times and are brought to the attention of each customer/player. Thus, ticking the box "I accept the general terms and conditions of sale" at the time of payment implies the customer's acceptance of these general terms and conditions of sale.

ARTICLE 1 - THE GAME

KAIROS is a park of life-size escape rooms belonging to the company KAIROS ESCAPE SAS. The general conditions of sale are applicable to the contracts for the provision of a game room concluded between the company KAIROS ESCAPE SAS and the players of the game room.

KAIROS ESCAPE SAS recognises the right to modify or have modified all or part of the general terms and conditions of sale as well as the content of its website (https://www.kairos-escapegame.com) at any time and without notice.

The general sales conditions of KAIROS ESCAPE SAS are available on the WEBSITE and can be consulted freely on request from the reception staff of KAIROS ESCAPE SAS.

ARTICLE 2 - HOW A GAME IS PLAYED

Participants who have reserved a game room via the website or by any other means have the right to access the park, and in particular the common areas and the game room of the reserved game. The duration of presence in the game park, including presence in the common areas and the game room for a game, is 120 (one hundred and twenty) minutes with a maximum of 60 (sixty) minutes for the game room, whether or not the players manage to solve all the riddles. The maximum number of players for one of these games is 6, except for the Pirates room, which can accommodate up to 8 people.

Similarly, players accept that the game may end before the end of the 60 minutes, if they manage to solve all the puzzles, without this being subject to any adjustment or compensation.

Access to the park is only possible on presentation of the booking confirmation email (sent shortly after payment of a part) and on presentation of proof of identity.

Players under the age of 16 must be accompanied by an adult to take part in the games. 

In case of doubt about the age of a player, KAIROS ESCAPE SAS reserves the right to request proof of identity.

Players are required to maintain the room and all its equipment (decoration and furnishings) in good condition and to use it in accordance with its authorised use. Accordingly, players acknowledge that any damage caused intentionally or by unauthorised handling of the room and its equipment will be billed.

Furthermore, players are required to use the room and its equipment in such a way as not to cause any damage to other players or to KAIROS ESCAPE SAS equipment.

While on the premises of KAIROS ESCAPE SAS, players agree to behave in a respectable manner, to comply with the rules and to cooperate with the staff of KAIROS ESCAPE SAS. As such, KAIROS ESCAPE SAS does not tolerate any form of violence, whether verbal or physical, towards its employees and therefore reserves the right to refuse access to any person whose behaviour is similar to the elements mentioned above. 

KAIROS ESCAPE SAS reserves the right to refuse access to any person under the influence of alcohol or drugs for safety reasons. In addition, refusal of access does not give the right to any compensation or refund.

Before the start of the game, players are required to leave their personal belongings, especially their mobile phones, in the lockers available. They can retrieve them once the game is over.

During the game, no recording devices (image, video or sound) will be allowed in the rooms. Any use of such equipment may result in the game being stopped.

ARTICLE 3 - ADMISSION FEES AND PRICES

The prices charged by KAIROS ESCAPE SAS are shown on the website and are also available at the KAIROS ESCAPE SAS premises. They are displayed in euros (€) including all taxes (TTC) and per person, for a game of sixty minutes. The price per person, giving right of access to the park, is fixed according to the number of participants and the duration of presence within the park for the same team.

Prices are as follows:

  • 85 (eighty-five euros) per person for a team of 1 player
  • 45 (forty-five euros) per person for a team of 2 players
  • 32 (thirty-two euros) per person for a team of 3 players
  • 28 (twenty-eight euros) per person for a team of 4 players
  • 25 (twenty-five euros) per person for a team of 5 players
  • 25 (twenty-five euros) per person for a team of 6 players

For the PIRATES DES ANTILLES / ANATOLE LATUILE room packages, prices are as follows and include :

  • Pack 1 Moussaillon / Anatole €200 inc. VAT (one hundred and seventy-five euros): one game for 7 children + 1 adult
  • Pack 2 Corsaire / Fouille Fouille €275 incl. VAT (two hundred and fifty euros) : Pack 1 + 1h room privatisation
  • Pack 3 Capitaine Pargo / Startruc €370 incl. VAT (three hundred and seventy euros): Pack 2 + cold food / soft drinks + musical atmosphere
  • Pack 4 Treasure Island / Morvox d'Or €430 incl. VAT (four hundred and thirty euros): Pack 3 + a game leader

Packages for the ATHENA SPACE STATION are priced as follows and include :

  • Pack 1 Athena €150 incl. VAT (one hundred and fifty euros): one game for 5 children + 1 adult
  • Pack 2 Space Station €225 including VAT (two hundred and twenty-five euros): Pack 1 + 1h room privatisation
  • Pack 3 Saturne €320 (three hundred and twenty euros) incl. VAT: Pack 2 + cold food / non-alcoholic drinks + musical ambience
  • Pack 4 Scientist €380 including VAT (three hundred and eighty euros): Pack 3 + a game leader

The prices of gift cards giving access to the park are as follows:

  • 96 inc. VAT (ninety-six euros) for a 3 player gift card
  • 112 inc. VAT (one hundred and twelve euros) for a 4 player gift card
  • 125 inc. VAT (one hundred and twenty-five euros) for a 5-player gift card
  • 150 inc VAT (one hundred and fifty euros) for a 6-player gift card

All unscheduled extra players who turn up at the time of the game will be charged a flat fee of €25 including VAT.

If less than 48 hours have elapsed, the games cannot be postponed.

All parts ordered and paid for are non-refundable.

KAIROS ESCAPE SAS reserves the right to modify its prices at any time.

ARTICLE 4 - BOOKING AND ACCESS TO THE PARK

Access to the park is subject to room reservation and prior payment, which must be made via the KAIROS ESCAPE SAS website: www.kairos-escapegame.com

The booking is firm and definitive only after receipt of the booking confirmation email, which is sent to the person responsible for the booking after payment has been made.

In some cases, KAIROS ESCAPE SAS staff may be authorized to make reservations on behalf of a player. In these cases, the player agrees that KAIROS ESCAPE SAS or its staff will not be held responsible for this type of booking.

The player therefore waives any recourse due to misuse or fraudulent use of his account.

Only credit card payments are accepted on the website. If the player cannot pay the amount of the reservation by credit card, he/she must inform the staff of KAIROS ESCAPE SAS by coming on the day of the game and bringing the amount in cash (in euros).

The website is available in English and French.

Game reservations may not be resold for commercial purposes. This may result in legal action being taken against the person concerned.

If players are late, the game may be reduced in proportion to the time they were late, so that the room can be vacated at the scheduled time.

If fewer players turn up to take part in the game than was initially planned when the booking was made, players cannot claim a refund of the difference in price.

If more players turn up to take part in a game than was initially planned when the booking was made, a flat-rate fee of €25 per player must be paid before taking part in the game.

KAIROS ESCAPE SAS reserves the right to refuse access to the park to any player who has not paid for all the services invoiced.

ARTICLE 5 - RIGHT OF WITHDRAWAL

In accordance with article 121-21-8 of the French Consumer Code, no reservation may be cancelled or refunded. 

For gift cards, and in accordance with the provisions of article L.221-21 of the French Consumer Code, in the case of distance selling, the Buyer has a 14-day cooling-off period from the date of receipt of the gift card by the Buyer, or failing this, the Beneficiary, without having to justify his/her decision or pay any penalties. The Purchaser, or failing this, the Beneficiary, shall inform Kairos Escape Game of his/her decision to withdraw by sending, before the expiry of the period provided for in article L. 221-21, an unambiguous declaration by e-mail to contact@kairos-escape.com, expressing his/her wish to withdraw.

In accordance with order no. 2015-1033 of 20 August 2015 and implementing decree no. 2015-1382 of 30 October 2015, any consumer dispute or litigation, subject to article L.152-2 of the French Consumer Code, may be settled out of court by mediation with MTV.Travel - Médiation Tourisme et Voyage.

To submit your dispute to the mediator, you can either: (i) Fill in the form on the MTV.Travel website at http://www.mtv.travel/index.php?page=saisine-du-mediateur (ii) Send your request by ordinary or registered post to MTV Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17.

ARTICLE 6 - PERSONAL DATA

The player is responsible for the accuracy of the information entered on the online booking form on the website.

The player accepts to receive from KAIROS ESCAPE SAS information and commercial offers on his email address or mobile phone by clicking on the authorization box on the website.

The player who enters his telephone details on the KAIROS ESCAPE SAS website hereby agrees to be contacted by KAIROS ESCAPE SAS by telephone or SMS.

The player informing the coordinates of the other players / (names and first names, telephone numbers, addresses email) authorizes KAIROS ESCAPE SAS to send information and commercial offers to these last ones.

KAIROS ESCAPE SAS undertakes not to transmit the personal data of its players to any company outside the KAIROS ESCAPE SAS group, except at the request of an authority authorised by law and within the framework of the legal provisions in force.

ARTICLE 7 - SAFETY

The player agrees to comply with all security measures given to him, whether contractual, posted on site or given orally by the staff of KAIROS ESCAPE SAS.

Each player undertakes to read and respect the safety and fire protection instructions, as well as the emergency exits.

It is absolutely forbidden to bring into the premises any objects considered to be dangerous. Similarly, it is strictly forbidden to touch, handle or open any object bearing a "no entry" label.

ARTICLE 8 - COMPETENT COURTS

The general terms and conditions are governed by French law and all disputes are subject to the exclusive jurisdiction of the French courts.

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